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Straight answers

Everything about switching, prices and your rights, in plain English.

Switching

Will my power go out when I switch?

No. Your local utility still owns the lines and the meter and still handles outages. Only the company you buy electricity from changes.

How long does switching take?

Enrolling takes about 5 minutes. The new plan usually starts on your next meter read, or on the date you choose if you are moving.

Do I need to cancel my current plan?

Usually not. Your new provider handles the switch. Check if your current plan has an early cancellation fee first.

Plans and pricing

Why does the price change with my usage?

Base charges and usage credits weigh differently on small and large bills. That is why we show every plan at 500, 1,000 and 2,000 kWh.

Fixed or variable rate: which is better?

A fixed rate keeps your energy price the same for the whole contract. A variable rate can change monthly but usually has no contract. It depends on how much certainty you want.

Are delivery charges included?

Yes. The prices we show include the utility's delivery charges, as listed on each Electricity Facts Label.

Documents and your rights

Which documents should I read before I enroll?

Every Texas plan has an Electricity Facts Label (EFL), Terms of Service (TOS) and Your Rights as a Customer (YRAC). We link all three on every plan.

Can I cancel after I enroll?

Yes. In Texas you can cancel within 3 business days of receiving your Terms of Service without a fee.

Moving

I'm moving. Can I set up power at my new address?

Yes. Enter the ZIP code of your new address and pick a start date when you enroll.

Do I pay a cancellation fee if I move?

In Texas, you usually do not if you move and give your provider proof of your new address. Check your plan's Terms of Service.

About Squarely

Does it cost anything to use Squarely?

[FEE POLICY] Whatever the answer, you will see it on every plan before you enroll.

Who is my contract with?

With the retail electric provider you choose. Squarely helps you compare and enroll.

Still have a question?

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